52 Customer Experience & HR Quotes From A Year of Frank Reactions Podcasts

Part of my January ritual is looking back over the past year of Frank Reactions Podcasts on Customer Experience and picking out some of the best quotes from my guests. Here goes.

From How Can You Help Your Customers & Prospects? (Jay Baer)

Haters are not your problem. Ignoring them is. @Jay Baer on Frank Reactions Podcast on Customer Experience

 

 

 

 

 

 

 

 

 

From Clever! Here Are Some Interesting Ideas About How to Improve Customer Experience (Eric Esguerra)


 

From This Results Focused Strategy Can Make 2016 Your Company’s Best Year Ever (Dennis Malacek)

 

From What To Do When You Get a Horrible Review (Daniel Lemin)

 

From How To Convince 35 Brand Managers To Focus on Customers, Not Brands (Martin Aubut)

 

From Why Your Sales Reps Have To Get Better at Cold Calling (Mari Ann Vanella)

 

From This guy bought a restaurant with a bad reputation. Then what happened? (Kevin Sembaliuk)

 

From Do You Love Your Car Dealership? Didn’t think so. (Joseph Michelli)

 

From How Can a Bank Convince Customers It Really IS Different? (Dave Mowat)

 

From How to Change Culture in High-Risk Organizations (Bea Bohm-Meyer)

 

From How to Keep Customers Happy After a Merger: Travelocity & Expedia (Martin Gurth)

 

From Does Employee Happiness Really Matter? (Dan Lok)

 

From  Do You Worry About Your Business Being Attacked on Social Media? (Jay Baer)

 

From Is it Time for a Revolution in The Workplace? (David Burkus)

 

From How To Deal With Customers Who AREN’T Always Right (Adam Toporek)

 

From Do You Love Your Car Dealership? Didn’t think so. (Joseph Michelli)

 

From The Challenge of Culture Change in Improving Customer Experience (Curtis Kopf)

 

From How to Launch a Customer Experience Program in a Big Company (Marie Soprovich)

 

From  Do You Worry About Your Business Being Attacked on Social Media? (Jay Baer)

 


 

From How To Convince 35 Brand Managers To Focus on Customers, Not Brands (Martin Aubut)

 

From How to Make Your Mobile Strategy Really Suit Customer Needs (Renee Cacchillo)

 

From How to Launch a Customer Experience Program in a Big Company (Ben Easaw)

 

From How To Present Market Research So It Will Be Acted On (Mark Ryski)

 

From Add People Focus to Your Product Focus for Customer Satisfaction (Phil Wright)

 

From Is Your Association Really Listening To Its Members? (Member Engagement in 2016) (Matthew D’Uva)


 

From How to Change Culture in High-Risk Organizations (Bea Bohm Meyer)

 

From Is it Time for a Revolution in The Workplace? (David Burkus)

 

From How To Convince 35 Brand Managers To Focus on Customers, Not Brands (Martin Aubut)

 

From Can a Bank Make You Fall in Love? This One’s Trying! (Tawnya Crerar)

 

From How To Deal With Customers Who AREN’T Always Right (Adam Toporek)

 

From What Happens to the Call Center when People Stop Calling? (Tema Frank & Kevin Krempulec)

 

From What To Do When You Get a Horrible Review (Daniel Lemin)

 

From Do You Worry About Your Business Being Attacked on Social Media? (Jay Baer)

 

From Does Employee Happiness Really Matter? (Dan Lok)

 

From Why Your Sales Reps Have To Get Better at Cold Calling (Mari Ann Vanella)

 

From This guy bought a restaurant with a bad reputation. Then what happened? (Kevin Sembaliuk)


 

From Cyber Attacks Knocked Out Huge Sites Last Week; Is Yours Safe? (Saar Cohn)

 

From How Better Web Accessibility Can Boost Your Sales (Joanne Pires)

 

From How To Convince 35 Brand Managers To Focus on Customers, Not Brands (Martin Aubut)

 

From How Can a Bank Convince Customers It Really IS Different? (Dave Mowat)

 

From How Upping Their Customer Service Led to Growth in a Recession (Craig Nadeau)

 

From Should You Make The Scary Switch To ESOP (Employee Share Ownership)? (Dan Ohler)

 

From Is it Time for a Revolution in The Workplace? (David Burkus)

 

From Is Customer Journey Mapping A Waste of Your Time? (Ian Williams)

 

From Is Your Association Really Listening To Its Members? (Member Engagement in 2016) (Matthew D’Uva)

 

From Should You Make The Scary Switch To ESOP (Employee Share Ownership)? (Tema Frank & Dan Ohler)

 

From How To Convince 35 Brand Managers To Focus on Customers, Not Brands (Martin Aubut)

 

From Does Employee Happiness Really Matter? (Dan Lok)

 

From How to Change Culture in High-Risk Organizations (Bea Bohm Meyer)


 

From Should You Make The Scary Switch To ESOP (Employee Share Ownership)? (Dan Ohler)

 

From Do You Love Your Car Dealership? Didn’t think so. (Joseph Michelli)

 

From How To Deal With Customers Who AREN’T Always Right (Tema Frank & Adam Toporek)

 

 

 

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