Wednesday, September 7, 2016, is PeopleShock Launch Day!
Yes, the book, PeopleShock: The Path To Profits When Customers Rule, has been available for a while already, but I figured there was no point trying to do the “official” launch during the summer, so here it is! If you are going to be in Edmonton, come to the party! Details and registration at http://bit.ly/ps-launch.
In today’s podcast, I am sharing the start of the book with you, and talking about riding the boom and bust economic cycles, and how strategic customer experience improvement can actually help you survive the tough times (and surge ahead when the boom happens again).
20% Off at DCX Conference
Also, wanted to remind you that you can get a 20% discount at the Digital Customer Experience by using the offer code TFRANK20.
I’ll be on a panel with Naaz Nichols from Travelocity and Danny Setiawan of The Economist about Digital Customer Experience Integration Strategies.
Let me know if you’ll be there! I’d love to meet you in person!