How Customer Experience Can Help You Survive a Boom and Bust Business Cycle

Wednesday, September 7, 2016, is PeopleShock Launch Day!

Riding Out a Boom & Bust Cycle is Not Easy. The 3Ps of Profit Can Help - (Photo by Emil Kepko on Flickr)

Riding Out a Boom & Bust Cycle is Not Easy. The 3Ps of Profit Can Help (Photo by Emil Kepko on Flickr)

Yes, the book, PeopleShock: The Path To Profits When Customers Rule, has been available for a while already, but I figured there was no point trying to do the “official” launch during the summer, so here it is! If you are going to be in Edmonton, come to the party! Details and registration at http://bit.ly/ps-launch.

In today’s podcast, I am sharing the start of the book with you, and talking about riding the boom and bust economic cycles, and how strategic customer experience improvement can actually help you survive the tough times (and surge ahead when the boom happens again).

20% Off at DCX Conference

Get 20% off the Digital Customer Experience Strategies Summit with code TFRANK20

Get 20% off with code TFRANK20

Also, wanted to remind you that you can get a 20% discount at the Digital Customer Experience by using the offer code TFRANK20.

I’ll be on a panel with Naaz Nichols from Travelocity and Danny Setiawan of The Economist about Digital Customer Experience Integration Strategies.

Let me know if you’ll be there! I’d love to meet you in person!

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