Clever! Here Are Some Interesting Ideas About How to Improve Customer Experience

When you are selling high-end appliances or other premium products, customers expect their whole experience with you to be exceptional. German appliance maker, Miele, knows that and does some pretty clever things to improve customer experience. With 17,500 employees worldwide, it isn’t …Continue Reading →

Is it Time for a Revolution in The Workplace?

Time to wisen up about our workplaces. The old rules aren't working.

The way we’ve been running our workplaces is broken. Companies that aren’t willing to make radical changes are going to die, says David Burkus, author of the book, Under New Management, in today’s podcast interview. As Chuck Blakeman pointed out in our …Continue Reading →

Does Employee Happiness Really Matter?

Employee happiness doesn't have to come from unrelated fun. (Photo by Al Abut on Flickr)

Entrepreneur Dan Lok comes across as a high-energy, high-hype salesman type. So I had two surprises in store for me when I interviewed him: Despite his controversial statements, such as saying it’s a myth that employee happiness key, we actually agree on …Continue Reading →

Do You Worry About Your Business Being Attacked on Social Media?

Jay Baer, author of Hug Your Haters, says not to worry about being attacked on social media. You can turn it around.

One of the biggest reasons company owners and CEOs want to avoid social media is because they’ve heard horror stories about companies that made little mistakes and then were attacked on social media.   Get your FREE Transcript Now!   …Continue Reading →

How To Present Market Research So It Will Be Acted On

Market research can help retailers know how to convert more traffic.

Counting how many people enter a store is nothing new in the retail world, but Headcount CEO, Mark Ryski, used to find it frustrating that so many clients weren’t acting on his company’s market research reports. The data he gave them …Continue Reading →

This Results Focused Strategy Can Make 2016 Your Company’s Best Year Ever

Focus on Results Not Hours For Greater Profits

How An Old-School Manufacturer Became a Results Only Workplace Dennis Malacek, CEO & President of electronic equipment manufacturer, Dynatronix, transformed his “old school manufacturing facility” to a results-only work environment (ROWE™), and the results have been impressive. For example: One product line’s manufacturing …Continue Reading →

8 Types of People Who Influence Your Business Success

A crowd of influencers

In episode 52 of Frank Reactions I talked about the 1st P in the 3P Profit Formula: Promise. The other two Ps are People and Process. Today we talk about People, and the 8 different categories of people who influence your …Continue Reading →

3P Profit Formula – #1: Promise, & How It Can Grow Your Profits

Chapter 5 of Tema Frank’s forthcoming book, PeopleShock: The 3P Profit Formula for the Digital Era. The 1st P is Promise.

As many of you know, I’m finishing writing my new book, PeopleShock: The 3P Profit Formula for the Digital Era. The 3Ps that lead to profit are Promise + People + Process. In today’s podcast episode, I take you through Chapter …Continue Reading →

If Robots Provide Empathy, Do We Still Need Humans?

Hitchbot

This is Part 2 of my conversation with Bent Dalager, Managing Director for Financial Services Nordic at Accenture in Copenhagen, about the role of robots in customer experience. Click here for Part 1. It seems that this robotic seal can do as …Continue Reading →