58 Customer Experience Quotes From 52 Weeks of Podcasts

Another Inspiring Year of Customer Experience Interviews

Check out some of the best quotes, and share them with your friends. Happy New Year!

58 Customer Experience Quotes From 52 Weeks of Podcasting Frank Reactions from Tema Frank

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Customer Experience Quotes of the Year

From United Airlines Paid a Big Price for this Customer Service Screw-up! (Dave Caroll, @DaveCarroll )
From Want Your Staff To Care About Customer Service? Care About Your Staff 
From Is It Possible To Put the Service Back in Public Service? This Woman Thinks So (Donna Crooks)
From Customer Experience Investments Up; Customer Satisfaction Down 
From Want to Grow Your Business Quickly? Focus on Employees First! (Chris Izquierdo,@DevFacto)
From Have You Felt The Pain Of A Change Management Program From Hell?
From How Cirque Du Soleil & Diamond Resorts Manage Customer Experience Challenges (Lou D’Angeli, @LDAngel)  
From Want Some Customer Experience Love? Learn To Love Numbers!  
From Create Magic Moments for Your Customers: Shep Hyken Talks Customer Service (Shep Hyken, @hyken)
From Did Volkswagen’s (now ex-)CEO, Martin Winterkorn, Create A Culture of Silence?
From Time to Stop Worrying About Your Net Promoter Score (NPS)? (Bill Lee) 
From Pat Flynn on Going Back To The Future With Great Customer Service (Pat Flynn) 
From How to Convince Top Execs That Your Call Center Is Worth It  
From How To Win Internal Support for Customer Experience Improvements (Reginald Chatman) 
From Road Map For Improving Customer Experience in Your Organization (Jeanne Bliss, @JeanneBliss)
From 14 Omens of a Brewing Customer Experience Problem  
From Wish Your Staff Were More Productive? Here Are Some Tips You Might Not Have Thought Of  (Lori Schmidt, @ProductivityLor)
From What Customers Really Think About Your Personalization Efforts! (Ernan Roman
From B2B Customer Service Metrics & More (Shem Szot) 
From Staples’ Secret For Online Success? Extreme Customer Focus (Steve Matyas, @StaplesCanada) 
From How to Convince Top Execs That Your Call Center Is Worth It (Jim Rembach, @BeyondMorale) 
From Want to Grow Your Business Quickly? Focus on Employees First! 
From How To Compete Against Amazon When You Can’t Win on Price or Speed (& More on eTail) (Renee Racine-Kinnear) 
From Are You O-Positive? Cool Tool For Employee Engagement & Customer Service Ideas (Roger Pugsley)  
From Customer Experience Investments Up; Customer Satisfaction Down (Bruce Temkin)  
From If You Are Struggling to Improve Customer Experience in a Large Organization, Check Out This Podcast! (Lorraine Schumacher) 
From An Insider’s View of Change Management & Quality Improvement (Brian Penzone) 
From Are You O-Positive? Cool Tool For Employee Engagement & Customer Service Ideas (Roger Pugsley) 
From Give The Gift of Caring To Your Staff … (Mary Miller) 
From Think You Have Problem Employees? The Problem May Be Processes. (Ray Attiyah) 
From If A Lawyer & Bank CEO Can Use Social Media, So Can You! (Peter Aceto) 
From Why The Net Promoter Score Is Overrated (& What You Should Measure Instead)  (Tim Keiningham, @TKeiningham) 
From Give The Gift of Caring To Your Staff … (Mary Miller, @Mary_Dreams) 
From How To Do More Great Work in Your Company (Michael Bungay Stanier)  
From You Can’t Improve Customer Service With Disconnected Systems. But How To Connect Them?  
From Staples’ Secret For Online Success? Extreme Customer Focus (Steve Matyas) 
From When Distributors Stand Between You & Your Customers: Can You Still Guarantee Great Customer Experience? (John Deere, @Redejong)
From Find Little Useful Ways To Help Your Customers – Jay Baer 
From Change Management: From The Inside Out 
From Are You O-Positive? Cool Tool For Employee Engagement & Customer Service Ideas  (Roger Pugsley)
From Don’t Make This Customer Experience Metrics Mistake! (Lynn Hunsaker) 
From Create Magic Moments for Your Customers: Shep Hyken Talks Customer Service [Tweet “What little touch can you add that would have a big impact on customers? @temafrank http://frankreactions.com/26”]
From 10 Steps To Improving Staff Morale, Quality & Profits (Marcie Kiziak) 
From When Distributors Stand Between You & Your Customers: Can You Still Guarantee Great Customer Experience? 
 From When Distributors Stand Between You & Your Customers: Can You Still Guarantee Great Customer Experience? 
From Hate Your Bank? Find Out How One Big Bank Is Turning Around Customer Experience & Winning Loyalty (Kelly Harper) 
From Is Your Company Too Slow To Compete In The Digital Era? Here’s Advice To Speed It Up (Jason Jennings) 
From Does Your Company Feel Out of Control? (Robert Sher, @RobertSher) 
From How To Convince Your Boss To Invest In Customer Satisfaction (Kerry Bodine) 
From Improve Your Customer Service With Journey Mapping & Process Improvement (Errol Denger)
From A Cure for the Overloaded Workforce: Capacity Planning (Jerry Manas, @jerrymanas
 From Frustrated By Your Workplace? Consider This. (Chuck Blakeman) [Tweet “”Leaders train others to solve their own problems…Then they get the heck out of the way” Blakeman”]
From A Cure for the Overloaded Workforce: Capacity Planning (Jerry Manas, @jerrymanas
From From $20 to $500 Million: A Turnaround Success Strategy (Sue Miller
From What Customers Really Think About Your Personalization Efforts!  
From Welcome to the New World of Robots in Customer Service (Bent Dalager) 
From Can Mindfulness At Work Improve Your Customer Service? (Dorota Ulkowska) 

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