Loyalty Online: Insights From IBM Smarter Marketing

This special edition of the Frank Online Marketing Show is a recording of a presentation by Aimee Munsell, Worldwide Director of Smarter Marketing at IBM during the recent Loyalty & Big Data World Canada conference. She makes a number of …Continue Reading →

The Only Metric That Matters

I’ve had some serious “sandwich generation” time this week, as you’ll hear in the podcast, so apologies for getting this edition of the Frank Online Marketing Show out a bit late. When a loved one is in intensive care, the …Continue Reading →

Canadian Retail Online … A Perfect Moment for Small & Mid-Sized Retailers

While the Big Retailers Struggle Fast Movers Can Win Big I just spent a few days in Toronto at the Retail Council of Canada’s annual Store conference, and I’m more convinced than ever that we are at a critical point …Continue Reading →

Canada’s Answer to Zappos Shoes?

Sometimes when I do these interviews I really feel like a mom. Baseer Khudayar, even though he’ll soon be a parent himself, sounds like a happy, hard-working, excited kid. He’s been working in the family’s stores since he was about …Continue Reading →

Seamless Blend of Content and Commerce Creates Profits

Having spent time in New York, Joanna Track was frustrated when she came back to Canada and couldn’t buy many of the fashion items she wanted online. So she combined her experience in the magazine industry with her love of …Continue Reading →

How To Sell Online Without Upsetting Retail Partners

Yes, Virginia, you can sell through your own online store while also selling through retailers. But it’s a tightrope walk. In today’s episode, Lorex Technology’s Director eCommerce and digital services, Sufi Khan Sulaiman discusses the techniques his company has used to sell …Continue Reading →

No More Salesmen! How an Industrial Products Company Grew While Getting Rid Of Outside Sales Staff

Grant Meadows, founder of Optimum Energy Products Ltd., of Calgary, Alberta, discusses his company’s path to steady growth and profitability by creating effective e-commerce sites and automated systems that help them deliver consistent, excellent customer service. Their websites have become …Continue Reading →

Canadian Gift-Givers Shopping Online This Year

FedEx Express Canada just released an Angus Reid survey done last month that showed that 55% of Canadians plan to shop online this holiday season. That’s up from only 45% last year! The tide is turning. Other survey highlights: Consumers …Continue Reading →

Drew Green of Shop.ca & Online Marketplaces (podcast)

Episode 4 – Shop.ca CEO, Drew Green, & the Pros & Cons of Selling Through Online Marketplaces   Should your business sell through an online marketplace?  Pros: Greater visibility. They’ll be spending more on site promotion than you could. Consumer …Continue Reading →

Online Fancy Dress Rental Store Gives Pro Tips on How to Entice Prospects

Episode 3 of the Frank Online Marketing Show: Interview with Rent Frock Repeat co-founder Lisa Delorme & a discussion of ways to lower barriers to getting people to try what you are offering. Takeaways When you sell online, getting people …Continue Reading →