58 Customer Experience Quotes From 52 Weeks of Podcasts


Another Inspiring Year of Customer Experience Interviews Check out some of the best quotes, and share them with your friends. Happy New Year! 58 Customer Experience Quotes From 52 Weeks of Podcasting Frank Reactions from Tema Frank Do you have …Continue Reading →

Why You Should Listen To Podcasts


Today’s Frank Reactions episode is a little different from our normal episodes. We had our official launch party last week (check out the photo gallery below!) and as part of the launch Sherrell Steele, Manager of the School of Communications at …Continue Reading →

How To Win Internal Support for Customer Experience Improvements

How Do You Get People To Help You When You Have No Clout? I was a Parliamentary Intern in the last year of the Pierre Trudeau regime in Canada. Working with politicians you learn a lot about how to influence …Continue Reading →

Marketing Research 2014 Conference Interview: Briana Brownell

Tema Frank & Briana Brownell at MRIA Conference 2014

I’m in Saskatoon at the Marketing Research & Intelligence Association (MRIA) National Conference. I’ll be posting a few interviews from the conference. Briana Brownell, of Insightrix Research Inc., gave a talk about lessons learned in trying to use gamification in …Continue Reading →

Mitch Joel on Rebooting Marketing (podcast excerpts)

Don’t have half an hour to listen to the full podcast? Above are excerpts from my interview with Mitch Joel. Click here for the full interview                 Post was last modified: April 29th, …Continue Reading →