What I Learned at New Media Expo (NMX) That Can Help Grow Your Business & Improve Your Customer Satisfaction

Pat Flynn & Tema Frank Discuss Customer Service in Today's Frank Reactions episode.

I just came back from my 2nd NMX in Las Vegas. I’ve been working in the Internet world since its baby days in the ‘90s, but even so I learned new things, and was reminded of others. Here are some …Continue Reading →

If A Lawyer & Bank CEO Can Use Social Media, So Can You!

Peter Aceto, CEO of Tangerine Bank

My first long-term job was working with all the top bank lawyers in this country. I had been debating whether to do a law degree or an MBA. With apologies to my brother (who is a lawyer), this experience sent …Continue Reading →

Customer Service Screw-ups by Ikea, Sleep Country & Canadian Tire

IKEA hasn't figured everything out

My credit card was burning this September, as I helped my daughter move into her first apartment. Sadly, it wasn’t just my credit card that got burned. Right when I think Canadian retailers are finally starting to care about customer service …Continue Reading →

How To Make More Money With Less Work: It’s Possible says Melanie Benson Strick

Overwhelmed? In this social media, always-on, info overload world, many of us struggle just to keep our heads above water; making more money with less work seems like an impossible dream.  But according to today’s guest, Melanie Benson Strick, it is …Continue Reading →

Don’t Panic! Crisis Management in the Social Media Era

Afraid of fighting a social media firestorm?

Let’s face it: many businesses are afraid to get on social media because they are afraid of things going wrong. And they do go wrong. Sometimes even the best-intentioned Tweet will be misinterpreted and before you know it a firestorm …Continue Reading →

SuperFast Solutions To Grow Your Business This Year

Do You Feel Overwhelmed By Social Media & Internet Marketing? James Schramko, an Internet marketer extraordinaire, and owner of SuperFast Business (among his many ventures), says in today’s podcast interview that you are far from alone. Most businesses, he says, get …Continue Reading →

The Secret to Executive Buy-In for Social Media

A recent study (Are Digital Marketers Delusional?) found that 70% of marketers surveyed believed that their CEOs were fully committed to internet and/or mobile marketing, but 32% of them have no or almost no staff devoted to digital marketing. Disconnect! In …Continue Reading →