Have You Felt The Pain Of A Change Management Program From Hell?

Change Management is Hard!

Change Management Sucks At least, that’s what most employees seem to think. So do a lot of their leaders. Get your FREE Transcript Now! Hardly surprising, when 70% of change management efforts fail. And yet, change is happening in every industry …Continue Reading →

Does Your Company Feel Out of Control?

You May Be A Victim of The Growth Paradox: When Business Success Creates Failure Congratulations! That little company you’ve slaved over is hitting the big-time. You are grabbing new customers like crazy. Everything looks great. But… There could be a …Continue Reading →

Want to Grow Your Business Quickly? Focus on Employees First!

Grow your business by keeping employees happy by, among other things, giving them all private offices

Happy Employees Produce Happy Customers According to Cuban immigrant and entrepreneur, Chris Izquierdo, if you want to grow your business quickly you need to focus on having happy employees. Get your FREE Transcript Now! When he launched DevFacto Technologies he based the …Continue Reading →

Want More Loyal Customers? Start By Helping Your Suppliers!

Loyal Customers Come from Great Suppliers: A challenge in the home building business

When customer experience experts talk about creating loyal customers we often start by telling you to figure out what your customers’ needs and wants are. Next, we tell you to look at how you are treating your staff. But there’s another component that’s …Continue Reading →

Wish Your Staff Were More Productive? Here Are Some Tips You Might Not Have Thought Of

Lori Schmidt, CEO of GoProductivity sees the link between higher productivity and better customer experiences

When I talk to leaders of manufacturing and construction companies about improving customer experience, I often hear one of two things: We are so damned busy, why would I waste time and money on trying to get even more customers? We …Continue Reading →

How To Do More Great Work in Your Company

MIchael Bungay Stanier, author of Do More Great Work

Ever Feel Like You Are Spinning Your Wheels? It’s a feeling I know all too well.  I’m always struggling to get more done, and especially more of the important things that will move my business forward. So I was thrilled …Continue Reading →

Are You O-Positive? Cool Tool For Employee Engagement & Customer Service Ideas

The other day I went for coffee with a very frustrated marketer. She had been hired by a manufacturing company that claimed they had decided it was time to invest in marketing. Unfortunately, they didn’t really mean it. She’s been stymied …Continue Reading →

Find Little Useful Ways To Help Your Customers – Jay Baer

Jay Baer, author of Hug Your Haters, says not to worry about being attacked on social media. You can turn it around.

Jay Baer, of Convince & Convert, the Social Pros podcast, and author of the wonderful book, Youtility, says that the way to compete in today’s world is to be ultra-helpful. How Can You Help Your Customers & Prospects? We’re not …Continue Reading →

A Sure-Fire Way To Scare Off Customers!

Don't scare off potential customers. Make it easy for them to wander in

Have you ever stood outside a restaurant looking at its menu, trying to decide whether to choose it or one of the half-dozen other restaurants on the same street? How would you react if the maitre d’ suddenly came out …Continue Reading →

Why The Net Promoter Score Is Overrated (& What You Should Measure Instead)

Net Promoter Score is Overrated

When you need to buy some new clothes, do you go to more than one store or website to find them? How do you decide which stores to go to? Today’s guest, Tim Keiningham, author of The Wallet Allocation Rule: Winning the Battle …Continue Reading →