The 10 Commandments of Customer Service on Twitter

We recently studied 104 companies that had Twitter accounts on how long it took them to answer a tweet for help. Which company do you think was fastest to answer? (Answer is at the bottom of this blog post. Or read the full report and find out which companies, including some pretty big ones, failed!)

From our new research study, “Customer Service: A Twitter Experiment” , here are 10 important lessons for giving customers what they want and need when they ask for help on Twitter.

Slideshare The 10 Commandments of Customer Service on Twitter from Tema Frank

ANSWER to the question: London Drugs, which answered in less than a minute! Learn more:

Get your FREE copy of “Customer Service: a Twitter Experiment”

Liked this? Get the Frank Ideas Newsletter!
[ View Archives ]
A Startup's Secret Weapon ... Outstanding Customer Service
Winning Advice To Win Back Customers
Post was last modified: by

Leave a Reply

Your email address will not be published. Required fields are marked *