Don Romano on Frank Reactions Podcast on Customer Experience

Do You Dread Buying a New Car? This May Be the Car Buying Experience You’ve Been Dreaming Of

Why is the car buying experience so awful? Year after year, customers have made it clear that they hate it. They hate the time it wastes. They hate having to negotiate and being left wondering if they got played for a sucker. And yet, that’s the way most dealers still insist on playing it. Like…

Glenise Harvey, owner, A&H Steel

Can Culture Be Changed By a Female Leader in a Male Dominated Industry?

When Glenise Harvey first tried working in a rebar (reinforced steel) manufacturing company, she concluded the workplace culture wasn’t for her. It was the 1970s, and although A&H Steel, the company founded by her step-father, was more progressive than most, it was still part of the rough and tumble construction world, which remains heavily male…

How to Keep Your Small Business Strong in Times of Crisis

Would Your Small Business Survive If You Were Gone? Entrepreneurs and small business owners are often advised to think about what would happen to their business if they were hit by a truck. It’s a horrible thing to contemplate, but that sort of thing can — and does — happen. Get your FREE Transcript Now! If you are a…

Contents & Excerpts

PeopleShock Book Contents   FREE: Read the intro & 1st chapter on Amazon.com or Amazon.ca.   Introduction What Computers Can’t Replace: The Secret to Success in Our Digitized World Who Will Benefit from This Book? Why Listen to Me? Part 1: PeopleShock Chapter 1: Is This Your Kodak Moment? Chapter 2: Customer Experience and the 3P…

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58 Customer Experience Quotes From 52 Weeks of Podcasts

Another Inspiring Year of Customer Experience Interviews Check out some of the best quotes, and share them with your friends. Happy New Year! 58 Customer Experience Quotes From 52 Weeks of Podcasting Frank Reactions from Tema Frank Do you have a customer experience problem brewing? Get our free Customer Experience Early Warning System Audit  http://bit.ly/ewsaudit…