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Frank Reactions on Customer Service in the Age of AI

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PeopleShock Book
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- Customer Experience, Customer Service & Digital Disruption Talks & Webinars by Tema Frank
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About
PeopleShock Book
Customer Service Speaker
- Customer Experience, Customer Service & Digital Disruption Talks & Webinars by Tema Frank
- Client Comments
User Experience
- Who We’ve Helped
Blog
Podcast
Resources
- Articles by Tema Frank
- Customer Experience Quotes & Employee Engagement Quotes
Contact
- Media

Government/Citizen Service Articles by Tema Frank

How To Put the Service Back in Public Service? (879 words)

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NEWS & UPDATES

To Serve Your Customers Better, Know Yourself Better
October 2, 2018
Are You Missing Out On The Messaging Trend For Customer Service? (& Is It Really Better Than Live Chat?)
August 22, 2018
How Much Would You Pay For Outstanding Customer Service? Burberry’s Flagship London Store Is Put To the Test
August 17, 2018

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About Tema Frank

Tema Frank has been helping businesses and organizations market themselves more effectively on the Internet since the late 1990s. In 2001 she founded Web Mystery Shoppers Inc., one of the world's first remote usability testing companies, and one of the very few to do large-sample size usability testing.

In 2012 she launched the Frank Online Marketing Show, a weekly podcast devoted to helping Canadian companies become more successful online.

She has taught e-marketing at the University of Alberta and the Université de Pau et des Pays de l'Adour (in France), given seminars and workshops on the topic, and written about how the internet can help businesses sell more and communicate better.

She is also the author of the best-selling book, "Canada's Best Employers for Women: A guide for job-hunters, employees and employers."

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