People Can Be a Pain, But PeopleShock, Handled Right, Grows Businesses
PeopleShock™ Helps You Compete at a Time of Rising Customer Demands
Organizations have been scrambling to hire “customer experience” officers and announcing that they are customer-focused.
Yet studies show that customer satisfaction is going down, not up.
Customers, empowered by easy access to competing products and services (and other customers’ reviews), are setting the bar higher than ever. As Peter Finch shouted in the movie Network, they’re “mad as hell and not going to take it anymore!
PeopleShock is killing many businesses. But handled well it can:
Based on three decades of experience and over 150 interviews with CEOs and experts, omnichannel customer experience pioneer, Tema Frank, uses case studies and actionable advice to show you how to implement a profitable, people focused strategy using her 3P profit formula of promise, people and process.
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