Recent Web Marketing Shows

  • Give The Gift of Caring To Your Staff …
    December 11, 2014 by Tema Frank

    … And They’ll Give The Gift of Service To Your Customers “Nobody dreams of being a janitor,” says Mary Miller, the CEO of the highly...

  • Want Your Staff To Care About Customer Service? Care About Your Staff
    November 27, 2014 by Tema Frank
    All Weather Windows believes happy staff are key to business success

    Staff Satisfaction is Key To Customer Satisfaction You might think that Human Resources is getting kind of far from this blog’s original focus on...

  • Time to Stop Worrying About Your Net Promoter Score (NPS)?
    November 13, 2014 by Tema Frank
    Bill Lee, Founder, Center for Customer Engagement; President, Summit on Customer Engagement (taking place in Feb); author, The Hidden Wealth of Customers

    In today’s interview, Bill Lee, Founder of the Center for Customer Engagement; President, Summit on Customer Engagement and author, The Hidden Wealth of Customers, said a surprising thing...

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