Recent Web Marketing Shows

  • Can Designers Help You Build Better Customer Service?
    August 30, 2014 by Tema Frank
    customer service cartoon

    Sara Mesing’s article, Service Design: Internal Processes for Great Customer Experiences, in User Experience magazine, points out that the same principles that go into product design can...

  • Want to Fix Your Company’s Customer Service?
    August 14, 2014 by Tema Frank
    Chris Daffy discusses Customer Service (and how it's different from customer experience!)

    In today’s interview, European customer service expert, Chris Daffy, of the Academy of Service Excellence, discusses three steps required to deliver excellent customer experiences...

  • Auggh! I Can’t Do It All! … 5 Steps To Help You Set Priorities
    August 1, 2014 by Tema Frank

    How the World Domination Summit Helped Me Set Priorities This is my first podcast since my road trip to the World Domination Summit in...

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