Recent Web Marketing Shows

  • Want Your Staff To Care About Customer Service? Care About Your Staff
    November 27, 2014 by Tema Frank
    All Weather Windows believes happy staff are key to business success

    Staff Satisfaction is Key To Customer Satisfaction You might think that Human Resources is getting kind of far from this blog’s original focus on...

  • Time to Stop Worrying About Your Net Promoter Score (NPS)?
    November 13, 2014 by Tema Frank
    Bill Lee, Founder, Center for Customer Engagement; President, Summit on Customer Engagement (taking place in Feb); author, The Hidden Wealth of Customers

    In today’s interview, Bill Lee, Founder of the Center for Customer Engagement; President, Summit on Customer Engagement and author, The Hidden Wealth of Customers, said a surprising thing...

  • Can Improving Customer Experience Be This Easy?
    October 31, 2014 by Tema Frank
    Bernard Rosauer, author of "Three Bell Curves"

    Bernard Rosauer spent about 20 years working in commercial insurance, so he’s watched a lot of companies fail. He’s concluded that the biggest cause...

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