Recent Web Marketing Shows

  • Time to Stop Worrying About Your Net Promoter Score (NPS)?
    November 13, 2014 by Tema Frank
    Bill Lee, Founder, Center for Customer Engagement; President, Summit on Customer Engagement (taking place in Feb); author, The Hidden Wealth of Customers

    In today’s interview, Bill Lee, Founder of the Center for Customer Engagement; President, Summit on Customer Engagement and author, The Hidden Wealth of Customers, said a surprising thing...

  • Can Improving Customer Experience Be This Easy?
    October 31, 2014 by Tema Frank
    Bernard Rosauer, author of "Three Bell Curves"

    Bernard Rosauer spent about 20 years working in commercial insurance, so he’s watched a lot of companies fail. He’s concluded that the biggest cause...

  • Want Some Customer Experience Love? Learn To Love Numbers!
    October 15, 2014 by Tema Frank

    They say that opposites attract. Maybe that’s what led my artsy, creative, marketing side to fall in love with numbers. OK, so I don’t really...

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