Recent Web Marketing Shows

  • Are You Frustrated By A Bad Change Management Process?
    September 12, 2014 by Tema Frank
    Vic Maraj, of Unstoppable Conversations

    To survive in the digital era, most businesses need to change. But leading and managing change, especially in big companies, is hard.  Some 70%...

  • Can Designers Help You Build Better Customer Service?
    August 30, 2014 by Tema Frank
    customer service cartoon

    Sara Mesing’s article, Service Design: Internal Processes for Great Customer Experiences, in User Experience magazine, points out that the same principles that go into product design can...

  • Want to Fix Your Company’s Customer Service?
    August 14, 2014 by Tema Frank
    Chris Daffy discusses Customer Service (and how it's different from customer experience!)

    In today’s interview, European customer service expert, Chris Daffy, of the Academy of Service Excellence, discusses three steps required to deliver excellent customer experiences...

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