Customer Service Screw-ups by Ikea, Sleep Country & Canadian Tire

IKEA hasn't figured everything out

My credit card was burning this September, as I helped my daughter move into her first apartment. Sadly, it wasn’t just my credit card that got burned. Right when I think Canadian retailers are finally starting to care about customer service …Continue Reading →

Learn the Secret to Selling Online at Premium Prices

There are thousands of companies selling t-shirts online. I know this because I actually looked into doing it myself, as a social business model. I decided not to, but Bay Yess, founder of Tagged Threads, went for it, and is …Continue Reading →

5 Small Business Owners on The Good, The Bad & The Ugly of Entrepreneurship

Small Business Owners discuss The Good, The Bad & the Ugly of entrepreneurship

Last night I had the honour of attending the Edmonton YWCA Women of Distinction Awards gala with my dear friend, entrepreneurial mentor and follow small business owner, Mariana Konsolos. So I decided today would be a good day to air …Continue Reading →

What’s Harder: Climbing Everest or Selling Online?

Jamie Clarke, co-founder of Calgary-based LiveOutThere.com, is an optimist. Only an optimist would create a career of being a “Professional Adventurer”, and, some would argue, only optimists throw themselves head first into selling online in Canada. Canada: A Land of eCommerce …Continue Reading →

Another Canadian Contender to the Zappos Throne

The average Canadian woman, according to today’s interview guest, buys 12 pairs of shoes a year. I’m not a shoe fetishist, but if I didn’t have a toe injury that prevents me from wearing sexy heels, I just might join them! …Continue Reading →

How to Cut Costs & Up Order Sizes: Ecommerce Trends in Order Fulfillment

Ecommerce Trends in Order Fulfillment

Once upon a time, there were warehouses. The warehouses shipped products to stores. Customers bought products at those stores and brought them home. Many years later, warehouses and stores started to merge, and turned into big-box retailers, like IKEA and Home …Continue Reading →